The Altimum IMS team helps you determine the qualities that make your company and its offer distinctive.

Here are some of the areas we analyze with you:

• Your personal approach
• Your Interaction with your customers
• Your target market
• Your corporate structure and company culture
• Activities specific to your industry
• The pertinence of implementing a CRM solution in your organization.

We also consider the following strategic points:

• Your best customers’ profile
• Your database structure
• Customer activities from department to department
• Converting leads into sales
• Your sales force turnover rate.

Our consulting services:

Audit:
Overview of your business processes: sales, marketing, customer service.

At this stage, we answer the following questions:

• What tools are in place?
• Who, in your organization, is interacting with customers?
• How are these customers communicating with your different departments?
• How does each department (sales-marketing-customer service) handle the customer’s needs?

Needs analysis:
"One-size-fits-all" solutions do not work in information management and business intelligence. Our seasoned professionals will review your objectives, identify the challenges unique to your company, and determine what information you need to track to effectively manage your customer and sales information.

Coaching:
We guide you in the use of premium CRM tools and help you adapt proven strategies to your business processes:

• Mailings (fax, mail, email)
• Prospects
• Sales references
• Opportunities
• Customers
• Service calls